Manage Chargebacks
File, track, and recover chargebacks with precision and consistency.
APS Advantage provides the structure, automation, and integrations required to manage chargebacks end-to-end—ensuring eligibility is correct, filing is timely, and recovery opportunities are not missed.
With APS Advantage, teams can:
- File chargebacks accurately and on time
- Track chargeback status and recovery across networks
- Maintain clear visibility into outcomes and exposure
Chargebacks are unforgiving.
Eligibility depends on accurate categorization. Filing windows are narrow. Network processes are rigid. When disputes are misclassified, filed late, or tracked manually, recovery opportunities disappear quietly — and permanently.
Managing chargebacks effectively requires tight coordination between intake, execution, and network interaction.
Accurate Eligibility and Categorization
Intelligent Intake ensures disputes are classified correctly from the start, capturing the data required to determine chargeback eligibility. Result: Fewer disputes are misrouted or disqualified before filing.
Timely Filing and Lifecycle Management
Dossier manages chargeback workflows end-to-end, while Connect integrates directly with card networks for filing, updates, and status tracking. Result: Chargebacks are filed on time and tracked without manual coordination.
Reduced Missed Recovery Opportunities
Guardian applies risk scoring and escalation logic to surface cases that warrant chargeback action before deadlines are missed or write-offs occur. Result: High-value recovery opportunities receive the attention they require.
Visibility Into Outcomes and Recovery
Insights provides chargeback and recovery reporting across programs, networks, and time periods. Result: Teams understand where recoveries succeed, where they fail, and why.
